Quick Summary: We collect what we need to run the gym and keep you training. We don't sell your data to random companies. Your personal info stays locked down tighter than our members' form on deadlift day.
Look, when you train with us, we gotta collect some basics to keep things running smooth:
- Personal Details: Name, email, phone number, address. Standard stuff so we can reach you about your membership or if you left your water bottle again.
- Payment Info: Credit card details, billing address. We use secure payment processors - we're not storing your card number on a sticky note.
- Health & Fitness Data: Medical history, fitness goals, injury info. Our trainers need this to keep you safe and crushing your goals without wrecking yourself.
- Usage Data: Check-in times, class bookings, which programs you're into. Helps us schedule better and know what's working.
- Communication Records: Emails, texts, calls with our team. Sometimes we need to reference what was discussed.
We're not here to spam you or sell your email to sketchy supplement companies. Here's what we actually do with your data:
- Running the Gym: Process memberships, schedule sessions, handle payments. Basic operational stuff.
- Training You Right: Our coaches use your fitness and health info to design programs that won't break you. Safety first, gains second.
- Staying in Touch: Updates about your membership, class changes, facility closures. Important stuff you'd wanna know.
- Marketing (if you're cool with it): New programs, special offers, events. But only if you've opted in. We hate spam as much as you do.
- Legal Stuff: Sometimes we gotta keep records for liability, contracts, that kind of thing.
- Making Things Better: Analyzing what's working and what's not so we can improve our services.
Your data security is as important to us as spotting your max bench. Here's how we keep things locked down:
- Encryption: All sensitive data gets encrypted both in transit and at rest. Bank-level security stuff.
- Limited Access: Only staff who need your info to do their job can access it. Not everyone's got the keys.
- Secure Systems: We use industry-standard security protocols, regular updates, and monitoring.
- Payment Security: We use PCI-compliant payment processors. We never see or store your full card details.
- Staff Training: Our team knows the deal about privacy and data protection. They've signed agreements and everything.
Real talk though - no system is 100% hack-proof. We do our best, but if something happens, we'll let you know right away.
We're not out here selling member lists. But sometimes we gotta share info with specific people:
- Service Providers: Payment processors, email platforms, booking systems. They help us run things but they're bound by strict agreements.
- Medical Professionals: If there's an emergency or you've authorized it, we might need to share health info with paramedics or your doctor.
- Legal Requirements: If the law says we gotta hand over info (court orders, legal process), we have to comply.
- Business Transfers: If we ever sold the gym or merged with another facility, your membership data would transfer. But you'd be notified.
What we DON'T do: Sell your email to marketing lists, share your workout data with advertisers, or post your info publicly. That's not our style.
It's your data, and you've got rights. Here's what you can do:
- Access Your Data: Wanna see what info we've got on you? Just ask. We'll show you within a reasonable timeframe.
- Correct Mistakes: If something's wrong (misspelled name, old address), let us know and we'll fix it.
- Delete Your Data: Cancel your membership and want us to wipe your info? We'll do it, except for stuff we legally have to keep (financial records, signed waivers, etc.).
- Opt-Out of Marketing: Don't wanna get promotional emails? Hit that unsubscribe button or tell us directly. No hard feelings.
- Limit Data Use: You can ask us to stop using your data for certain things (within reason - we still need basics to provide services).
- Data Portability: Want to take your workout history elsewhere? We can provide your data in a usable format.
To exercise any of these rights, shoot us an email at info@grimvalorionnexus.info or call (604) 555-0147.
Our website uses cookies. Not the protein cookie kind - the digital tracking kind:
- Essential Cookies: These keep the site working - login sessions, security, basic functionality.
- Analytics: We track stuff like page visits and bounce rates to improve the site. It's anonymous data.
- Preferences: Remember your settings so you don't have to reset everything each visit.
Most browsers let you block cookies if you want, but it might mess with site functionality. Your call.
We don't keep your data forever just for kicks. Here's the timeline:
- Active Membership: While you're training with us, we keep everything current and accessible.
- After Cancellation: Most personal data gets deleted within 30-60 days after your membership ends.
- Legal Requirements: Financial records, signed contracts, and waivers we gotta keep for 7 years (Canadian law stuff).
- Marketing Lists: If you've opted in, we'll keep your contact info until you unsubscribe.
Bottom line: we keep what we need for as long as we need it, then it's gone.
Our programs are intense and designed for adults. We don't knowingly collect data from anyone under 16 without parental consent.
If you're under 18, we need a parent or guardian to sign off on your membership and provide consent for us to collect and use your information.
Found out a minor gave us info without proper consent? Let us know and we'll delete it pronto.
We might update this policy from time to time - new services, legal changes, whatever. When we do:
- We'll update the "Last Updated" date at the top
- For major changes, we'll send you an email or post a notice at the gym
- The updated policy goes into effect as soon as it's posted
Check back occasionally to stay in the loop. Or don't - we'll let you know if something big changes.
Got questions about this policy? Worried about how we're handling your data? Wanna exercise your rights? Hit us up:
Grim Valorion Nexus Gym
1847 Commercial Drive, Vancouver, BC V5N 4A7
We'll get back to you within 5 business days. Usually faster - we're pretty on top of things.
The Real Deal
We're a gym, not a data mining operation. Your privacy matters because trust matters. We collect what we need to help you forge your inner warrior, keep things secure, and run a solid facility. That's it. No shady stuff, no selling your info, just straight-up respect for your personal data.